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This message goes out to all our customers.

We do not spam to or sell or giveaway your email address. That would be a violation of our Privacy Policy. We only use your email to keep you informed of the purchase and process of your order and to help with any technical issue you may have regarding the product or purchase process.

If you are not getting a reply from us there is a possibility your email provider has blocked our email, or the email we are sending is simply being trapped by your filter configuration.

One of the biggest issues we have is customers using an invalid email account.
Most of the time in error or by mistake or in haste when registering your member profile.

First check the email you have used to create your account with us.
Please be sure it is correct.
Then check your spam filters regularly and ultimately contact your email provider if you suspect email is missing.
For e.g.
When you join our site, we send you email.
When we approve your payment, we send you email.
If there was a problem with your order or transaction, we send you email.
When we ship your product, we send you email.

If you need to contact us to fix or change your email to a properly working email,
please contact us so we can sort out your account. [email protected]

We will not be held responsible for claims against our reputation of customer service or other issues regarding your purchase if you do not provide us with a properly working email address.
Email is the best and most precious form of contact to you as our client.
Again, we cannot stress enough, how important it is that we can work with you via email.

Thank you for your understanding.
Have fun out there.
Team AFE Graphics